Dispatch CenterThe Polaris workspace
Built for NEMT operations
Every ride. Every unit. One clear view.
Polaris connects trip intake, passenger needs, dispatch, driver schedules, fleet readiness, live locations, billing context, and reporting—so your operation can move with confidence.
Showing Dispatch Center
Actual Polaris screens. All people and records shown are fictional demo data.
Fast.
Keep the day moving with quick trip intake, shared schedules, and dispatch tools in one workspace.
Simple.
Clear tools for the office and the road, with a real team ready to help you get started.
Secure.
Company-scoped access, role permissions, and audit history help protect passenger information. Explore HIPAA and privacy.
A more powerful NEMT software:
Everything you expect from NEMT software, and more. Manage your fleet, train your team, and get answers from your own documents.
Talk with our team- Maintenance & inspections
- Service history, costs, and recurring reminders by date or mileage. Pre-shift vehicle inspections built into clock-in.
- Trainings & credentials
- Role-based assignments, quizzes, signed acknowledgments, certificates, renewals, and credential expiration tracking.
- Employee chatbot
- Starry answers questions from your company documents and trainings, with citations back to the source.
- Routing AI
- Travel estimates learned from completed trips, plus driver and vehicle recommendations you can review before applying.
- Company customization
- Your trip types, equipment tags, payer rates, stop times, vehicle eligibility, branding, and staff permissions.
- Performance & support
- Engineered for speed and reliability. Get help from real people with setup, migration, and day-to-day questions.
The Polaris driver app
Operations on the go.
Easy to read. Easy to follow. The Polaris app puts the next trip, pickup details, and the next action in a clean, straightforward view.
The next trip, in focus.
See where you're going and the details you need for the passenger.
Clear actions, easy to find.
Navigation, time clock, and vehicle checks have a clear place on the screen.
Less searching. More clarity.
A simple layout helps drivers read quickly and get on with their day.
HIPAA & passenger privacy
Protecting the information behind every ride.
Built to support HIPAA-compliant workflows, with company-scoped records, role-based permissions, and an operational history that helps your team stay accountable.
Access with a purpose.
Company boundaries and staff permissions help keep passenger information with the people authorized to use it.
A record you can follow.
Trip history and audit events help authorized staff review actions and changes.
The right agreements.
Workflows involving protected health information require the appropriate Business Associate Agreement (BAA) and approved data arrangements before PHI is submitted.
Make Polaris yours
Your operation. Your settings.
Polaris is customizable to how you want to work. Shape the details around your company, your team, and the passengers you serve. Tell us what you need and we'll work through it with you.
Set up the way you work.
Trips & pricing
- Trip types, and the drivers and vehicles eligible for each
- Equipment, mobility, and note tags
- Base pickup and drop-off times, plus extra time by trip type and tag
- Payer rates and pricing schemes
- Saved common locations for faster booking
Drivers & fleet
- Clock-in rules for van-assigned shifts and pre-shift inspections
- Odometer entry at day start, trip start, pickup, drop-off, or day end
- Fleet policies and vehicle capabilities
- Your own maintenance service types
Messages & alerts
- Passenger texts for booking confirmations, pickup notices, day-before reminders, and cancellations
- Dispatch replies to driver requests, one-on-one or as a group
- Alerts for expiring credentials, trip assignments, and unassigned trips
Your company
- Logo, sidebar color, and dispatch board accent color
- Service area and default map view
- Staff access, and business units under one umbrella company
- Starry AI answers for employees from your own documents and trainings
Real people. Real support.
We're here to work alongside you.
Getting started, making a change, or just have a question? We are real people who work alongside you. Never hesitate to reach out.
Your broker, connected.
Have a data broker you want supported? Let us know! We are more than happy to see what can be done to help you.
Ask about your brokerWe make transferring easy.
Moving from another system? Contact us and we will help walk through it, from reviewing what you have to getting your team comfortable in Polaris.
Get help with the moveA conversation away.
Questions, ideas, or something you need to do differently? Reach out to the people behind Polaris. We're happy to help you work through it.
Talk with our teamSimple fleet pricing
Pay for the vans you operate. Nothing more.
One complete Polaris workspace at a predictable monthly price. Passenger and facility payments still go directly to your company—Polaris never takes a percentage.
Polaris fleet plan
$29per van
per month
per month
Every non-retired van in your Polaris fleet is one billable unit. Add or retire a van and the subscription quantity stays synchronized automatically.
Start with your fleetEverything included
- Trip intake, dispatch, and live operations
- Drivers, attendants, schedules, and credentials
- Fleet readiness, maintenance, and inspections
- Invoices, payment links, claims, and reports
- Company-owned Tilled payment processing
- No ride-payment percentage or application fee
Monthly examples
1 van$29
5 vans$145
10 vans$290
Monthly billing on the 1st · no minimum charge · retired vans are not billed · partial months are prorated by billable days.
Give dispatch a calmer, more complete operating picture.
Open your Polaris workspace to coordinate today’s rides, resolve exceptions, and keep the team moving.
Go to Polaris